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LTS is a real alternative to
having an in-house information technology staff. Delegate your IT support to
a firm that has broad experience working with companies just like yours to
solve their computing and internet problems. Now, with one dedicated account
manager, you can solve all your computer, network, software, internet
and web development problems.
LTS offers three tier levels in our
Service Support Agreements for small to medium-sized
companies. By pre-purchasing these block hours in tiers, you
can apply the appropriate discount. These agreements provide
on-site and telephone/email support for your business.
One "UNIT" is one hour on either your site or ours.
Discount is a reduction from our standard
$60.00 hourly rate. Each month, you will receive an
invoice and detailed activity report of work performed on
your company's behalf. Contact Tech Support
Units Purchased
Discount
Total Cost
Tier 1 - 4 hours
10% savings $21.60
$216.00
Tier 2 - 12 hours
15% savings
$91.80
$612.00
Tier 3 - 20 hours
25% savings
$225.00
$900.00
Included Items:
In-Office Hardware Support:
Repair, maintenance, upgrades, tune-ups,
and customization are a few of the support services we
offer. Would you ask a gardener to fix your
transmission? Go to a mechanic to find out what your
EKG results mean? Expect a plumber to diagnosis why
your car isn’t running right? Probably not; so why do
so many people hesitate to call a computer technician
for a computer issue?
Education
Many times a little education can go a
long ways in helping you realize the true potential of
process automation.
Software installation
How do I install this? Are there special
configuration or conflict issues I need to consider?
Does this program depend on another program and if so do
I have it? Will my computer run this or do I need to
upgrade it first?
Data backup
Is my data safe? What is the best way
for me to protect my data? How often? Is the system I
am using really working? Exactly what files should I be
backing up and which ones are a waste of time and
resources? We can help you sort through these questions
and any others you have to ensure you can recover in the
event of a catastrophe.
Periodic maintenance
The single most important step in
ensuring system and data integrity though the most often
overlooked. Registry scan for integrity and accuracy,
file system defragmentation, spyware detection and
removal, obsolete data purge, detection, and removal of
virus infection, and installation of critical and
security updates are among the routine services
provided.
read more
Data recovery
Despite your best efforts that
catastrophe has happened. Now what? Is all your
data really gone? Even if you don’t have recent
backups, your data may still be able recoverable.
However, the more things you try to do it yourself
the more you are actually hurting your chances of
success. In other words, the sooner you call us the
more likely we will be able to help.
